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Two New Reports on Web Sites for Laboratory Instruments and Products from K.C. Associates, Inc.



There are two (2) reports in this series. The first report provides detailed information of how end-users use the Web sites of manufacturers and distributors to gather information about products, service/repair and other information needed to purchase and use these products.

The second report provides all of the information found in Report One.
In addition, it provides detailed information about 24 specific Companies (Manufacturers and Distributors). You will see which companies are the best (and worst) for information and the capabilities of their sites

Your Web site has become the 24/7 face of your  company to your customers.

Report One: "Web Sites for Laboratory Instruments and Products Study (Without Company Evaluations) - United States and Europe - June 2015

Any organization with a Web site concerning laboratory products will find this 139 page report to be invaluable for providing the information and capabilities end-users want and need.

This report provides detailed information from end-users concerning:

  • Frequency of Use of Manufactures/Distributors Web Sites

  • Why They Don't Use These Web Sites More Frequently

  • Importance of Types of Information on These Web Sites

  • Importance of Many Capabilities for These Sites

  • Improvements End-Users Want for Manufacturers/Distributors Web Sites

  • How End-Users Browse and Read Information from These Sites

  • Printing Problems for a Web Site

  • Devices Used When Looking for Information About
         Laboratory Products (PC, Tablets, Smart Phone)

  • Information About the Participants


  • View the Survey:
          Click To View


    Pricing for Report One:

    Print Only
    $1,685.00
    PDF Only
    $2,145.00
    Print + PDF
    $2,495.00

    PDF can be placed on your company's Intranet for internal use only.
    Extra Print Copy $350.00

    Paypal

    Report Two: Web Sites for Laboratory Instruments and Products Study (With Company Evaluations) - United States and Europe -
    June 2015

    The second report provides everything that is in the first report but much, much more. In addition to providing overall satisfaction with Web sites and identifying the most useful Web sites, this 332 page report compares the Web sites of 24 manufacturers and distributors involved with laboratory products and their:

  • Ability to Order Online
  • Ease of Navigation of the Web Site
  • Get a Quote Online
  • Order Tracking/Administration
  • Organization of Information
  • Product Information
  • Search Capability
  • Service Information
  • Manufactures included in this evaluation:

  • Affymetrix
  • Mettler-Toledo
  • Agilent Technologies
  • PerkinElmer
  • Beckman Coulter
  • Oxford Instruments
  • Bio-Rad
  • Roche
  • Bruker
  • Shimadzu Scientific
  • Cole-Parmer
  • Sigma-Aldrich
  • Eppendorf
  • TA Instruments
  • Dionex/Thermo
  • Teledyne (ISCO/Leeman/Tekmar)
  • Fisher Scientific
  • Thermo Scientific
  • GE Healthcare Life Sciences
  • Thomas Scientific
  • Life Technologies/Thermo   Scientific
  • VWR
  • Metrohm
  • Waters

  • This report provides manufacturers with their customers' input as to what is needed, improved and updated.

    This 2015 Study of Web sites has reviews and ratings by your customers of more than 2,400 company Web sites. The Web sites reviewed are analytical/life science instrument manufacturers, laboratory equipment manufacturers and distributors of laboratory products. Your customers did not stop there, they provided reasons they are NOT using your sites and how the sites should be improved.

  • Company specific ratings.
  • Frequency of use of manufacturers' and distributors' Web sites
  • Additional capabilities customers want on the Web sites they use.
  • What is the #1 complaint about your Web site?
  • Printing issues.
  • What they use to address these sites - PCs, tablets, mobile.
  • The information is presented in an easy to understand format including:

  • Executive Summary with comparisons to the 2009 Web Sites Study from K.C. Associates.
  • Graphical Presentation of Data.
  • Individual Verbatims for Improvements and Suggestions.
  • Compiled Data in Spreadsheets.

  • View the Survey:
       Click To View


    Pricing for Report Two:

    Print Only
    $5,995.00
     
    PDF Only
    $7,625.00
     
    Print + PDF
    $7,975.00

    PDF can be placed on your company's Intranet for internal use only.
     
    Extra Print Copy $350.00
     

    Paypal

     



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