Did You Know?
A Manufacturer's Web Site has become the #1 source of information for products purchased for the laboratory.

Pop-ups on Web sites are a Very Disliked feature of Web site for distributors and manufacturers of analytical/life science instruments.

Webinars are a preferred Source of Information for 31% of analytical/life science instruments users.

Nearly 50% of Service for analytical/life science instruments is completed by someone other than the manufacturer (third party and in-house providers).

Seventy-two percent (72%) of X-ray instruments are serviced by the manufacturer of the instrument.

Overall, only 14% of Analytical Instruments are used to full capacity.  For Life Science Instruments, only 7% are used to full capacity.

Ninety-five percent (95%) of analytical/life science instrument users identified the “Quality of the repair” and the “Quality of the replacements parts” to be the most important issues to consider when selecting an organization to perform repairs. 


Contact Us
K.C. Associates, Inc.
5209 W. Woodmill Drive
Suite 35
Wilmington, DE 19808
(302) 633-3300

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